Exclusion or limitation of liability is permissible in principle for damages caused by slight negligence; they are not permissible for willful misconduct. Limitations or exclusion of liability for gross negligence are not permissible in business-to-consumer contracts and exclusion for slight negligence is only possible to a certain extent and are explicitly excluded in certain cases.
Furthermore, any limitation of liability should be assessed as to whether or not it is contra bonos mores in the specific case.
Exclusion or limitation of liability for death and injury is not permissible.
The same principles apply for caps on direct damages (ie, a cap is considered as a limitation of liability and to be treated under the same principles).
Exclusion or limitation of liability for indirect or consequential damages is to a certain extent permissible, but these terms are not fully defined under Austrian law and a precise description of excluded damages is recommended.